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logo-only-for-webIn this section are various documents about the Project which may be helpful. Follow the links below to access these documents:



Complaints procedure


We are committed to providing a high-quality service to all those who are in any way involved with the operations of the Woolverstone Project. If something goes wrong, we need you to tell us about it. Please download the document below for full details of our complaints procedure:

Safe Operating Procedures, Site Risk Assessment and Child Protection Policy


These documents should be read by all Members, Carers and Visitors.

There are printed versions at Woolverstone and Alton Water. The master signed copies are at Alton Water.